Customer Service. I highly recommend Paramus Zales!They were able to reset my earring which made me very happy. Today I received first email ever with the same song and dance and now estimated delivery date is Aug. 7. They give you enough time to wear the ring to make sure it's what you love, more importantly as for the warranty and manager I lost the main diamond and brought it into the store the manager personally took it to their repair center and what normally would of taken 20days to repair only took 2 days. I will not ever be doing business with Zales again and I have cancelled my order. You can call Zales at (844) 271-2708 toll free number, write an email, fill out a contact form on their website, or write a letter to ZALES.COM, P.O.

You’ll get all that and more with an expert from Zales Outlet.

Leaving me chance for me to cancel my order (which I’m trying to do now.)

The stores are always clean and well stocked. I go to the online chat after waiting 20 minutes just to be told there was no update on my order. No two customer service agents have given me the same information.

You can help! Do you have a question, comment or concern? Contact Zales customer service. Book An Appointment We aim to provide readers with the most up-to-date information available about today's consumer products and services.ConsumerAffairs is not a government agency.
Tammy Sanchez . The response I got was something like “as you could see on your customer dashboard it says it should get there on the 24th.” (Keep in mind this was the 25th.)

“However we have not shipped it.

Skip to Content Skip to Navigation. Gift Cards . Be the first one to find this review helpful Been 20 days and the ticket hasn’t been reviewed. Be the first one to find this review helpful

About Us. It was my first stop on my list of potential stores and when I informed the salesman, he was still willing to help me. I was told then the ring would be shipped on July 10 instead. We appreciate your continued patience.Your time is valuable, and we don’t want to keep you waiting. You’ll get all that and more with an expert from Zales Outlet.

Your appointment is booked! Helpful FAQs > Find my store > Connect with us Virtually > Zales Outlet.

Thank you, you have successfully subscribed to our newsletter! Now I'm stuck with 2k of interest for those 18 months. Customer reps are ** too!!! 1-800-311-5393. “Expedited” ticket put in to have it resent. Feel free to send us an email.

Not sure how to choose? It is a beautiful piece and a pleasant experience. Get buying tips about Jewelry Stores delivered to your inbox. Advertisements Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. GetHuman helps customers contact companies faster and solve their customer service issues more effectively by providing free tools and info to all. We appreciate your continued patience. We will ship your order to your home or to your local store, based on the method you select. I found out that it would not ship until 7-10 business days from the day I ordered it and I would not have it on time for my wedding. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. As we work to best serve our customers and team members you may experience longer-than-normal wait times when contacting us via phone, chat, or social media. If you want any answers, you will have to contact the vendor directly like I did. It is now June 29 and it still hasn’t shipped. Location. I have waited on hold for OVER an hour and half just to be informed that the vendor who supplies my ring is CLOSED due to COVID. I will never go there in my life again, they are very dishonest people!!!! In‐Store Services. When all else fails, expect customer service to blame COVID. We understand that jewelry is personal and you may want answers from someone you can trust.

Learn More. Get trending consumer news and recalls Comment . We'll send you an email confirmation where you'll have the option to rescehdule or cancel if needed. On June 25th, After waiting an hour, I finally got Into a chat room with a “customer server representative” and I asked why it hasn’t shipped yet. Weeks go by and I get no updates.
20. test. I lied to by the customer that sold me the jewelry, I guess so she could get a sale, she lied to me and now I'm paying the consequences for not reading the agreement and trusting their employees. When you're not, give a gift card!

So I told him that I knew why ZALES cancelled my order, because the next day in the morning after i bought that diamond ring on-line, they raised the price on the same item for $ … I was misled, lied to and misinformed.

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